Clear commercial expectations
Service terms
These terms explain the standard payment, delivery, review, and handover structure for Kithms services. Your accepted proposal, statement of work, or booking confirmation will identify the exact scope, price, dates, and service-specific conditions.
Important: submitting an enquiry, application, or waitlist intake is free and does not reserve a seat, project slot, or delivery date. A booking starts only after Kithms offers the service, the written scope is accepted, and the required payment clears.
Standard payment structure
| Service category | Payment terms | When delivery or access is confirmed |
|---|
| Public masterclasses, bootcamps, and individual programme seats | 100% upfront after a seat is offered | The seat, registration details, and included materials are issued after cleared payment. |
| Corporate, NGO, and sponsored group training | 50% to book; 50% on the agreed delivery date | The first payment confirms the calendar date. Verified organisations may use an approved written purchase order or credit arrangement. |
| Done-for-you implementation sprints | 50% before work; 50% before final handover | Work starts after the first payment and required inputs are confirmed. Production access and final deliverables are released after the balance clears. |
| Audits and systems consulting | 50% before mobilisation; 50% when the final report is presented | The final payment is tied to presentation of the agreed report and action plan, not to implementation of every recommendation. |
| Monthly care and technical retainers | 100% prepaid monthly | The monthly allowance is activated after payment and may pause after the fifth day of an unpaid service month. |
Quotes, acceptance, and cleared funds
A quote is valid only for the period stated on it. Work does not begin because an invoice was issued or a proof-of-payment image was sent; funds must be confirmed as received. Proposal acceptance records agreement to the written scope, exclusions, responsibilities, milestones, and price.
Third-party costs
Domains, hosting, software licences, subscriptions, stock assets, travel, gateway charges, and other approved external costs are paid in advance unless the proposal states otherwise. Supplier availability, approval, pricing, outages, and processing times remain outside Kithms's control.
Client inputs and delivery dates
Delivery depends on timely access to the agreed files, decisions, approvals, staff, accounts, and accurate business information. A missing dependency, new requirement, delayed approval, or third-party issue may pause or move the delivery window. Kithms will communicate the revised timing.
Review, revisions, and scope changes
The proposal states the review route and included revision allowance. Requests that add pages, systems, data, integrations, deliverables, or new objectives are quoted separately or moved to a later phase. Review is for correcting and confirming the agreed scope, not expanding it without a change agreement.
Launchpad Managed Care
Managed Care is available only for a completed one-page Kithms Launchpad website on an approved Hostinger setup, with current access and no unresolved technical problems. Essential Care at K350 per month includes one update batch with up to three minor changes. Plus Care at K500 per month includes two update batches with up to five minor changes in total.
An update batch is one complete list submitted at one time. Minor changes include updates to existing text, prices, contact details, opening hours, supplied images, buttons, links, or downloadable files. They do not include new pages or sections, redesign, copywriting, image sourcing, campaigns, ecommerce, new forms, integrations, or functionality.
Routine updates are normally completed within three to five working days after Kithms receives the complete request, approved content, and required access. Unused batches or minor changes do not roll into another month. Emergency and out-of-hours support are not included.
Staging, handover, and access
Done-for-you work may be demonstrated on a staging site, screen-share, or read-only preview. Unless the written agreement says otherwise, live-domain connection, primary admin ownership, editable source files, production credentials, and formal handover occur after the final balance clears.
Cancellations, rescheduling, and refunds
Any refund or amount due is assessed against the accepted agreement, work already completed, notice given, reserved delivery time, and non-recoverable third-party commitments. Kithms will not use these terms to remove rights that apply under law. Event-specific transfer or rescheduling rules appear on the booking confirmation.
Purchase orders and credit terms
A purchase order or post-delivery payment period is an exception, not automatic credit. It must be approved in writing after the organisation, authorised signatory, billing details, and payment period are verified. Until then, the standard payment milestone applies.
Payment channels and records
The invoice or authorised payment request will identify the accepted channel, amount, currency, reference, and due date. Never send passwords, PINs, OTPs, card details, or private API keys by ordinary email or through a public intake form.
Relationship with your proposal and privacy notice
These are standard public terms. If a signed proposal or statement of work contains a more specific service term, that document controls for that engagement. Personal information submitted during an enquiry, booking, or delivery is handled under the Kithms privacy notice.