10 quick questions. Find out where your business stands and what to improve first.
10
Questions
3 min
To complete
Free
No cost
Developed by Kithms · CDMP-certified data expertise
Question 1 of 100%
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Can customers find your business online right now?
Think about the last time a new customer found you — how did they discover you?
A
No — customers only find me through word of mouth or in person
B
I have a page or profile set up (Facebook, Instagram, or WhatsApp Business) but I post less than once a week or it hasn't been updated recently
C
I post at least once a week on one platform and customers do message or enquire through it
D
I'm active on more than one platform, or I have a website — customers can find and contact me online without needing my personal number
How do you keep track of orders, customers, and income?
Think about the last time you needed to check a customer's order or last month's sales — where did you look?
A
In my head or by scrolling through WhatsApp messages
B
In a physical notebook or notepad I write in manually
C
In a spreadsheet — I track orders, customers, or income in Excel or Google Sheets
D
In a dedicated business app — for bookings, invoices, inventory, or orders (not just a spreadsheet)
How do customers currently pay you?
Think about your most recent 5 sales — how did payment actually happen?
A
Cash only or payment in person — no digital payment option yet
B
Customers order via WhatsApp or social media but still pay in person or by cash
C
I accept mobile money — customers send payment directly to my number (MTN, Airtel, Zamtel)
D
I have a payment link, online checkout, or booking system customers use directly
How do you stay in touch with customers after they buy or enquire?
Think about what happens after a sale — do customers hear from you again, or only when they message first?
A
I wait for customers to contact me — I don't have a follow-up habit
B
I reply to every customer individually on WhatsApp or by phone when they reach out
C
I use WhatsApp Business with an auto-greeting, away message, or product catalogue so customers get information automatically
D
I send broadcast messages or updates to my saved customer list, or use email to reach multiple customers at once
How well do you know your business numbers right now?
Without checking anything — could you say how much came in last month and which product sold the most? This shows how ready your records are to support better decisions.
A
I don't write numbers down — I have a general sense but no records to check
B
I jot down income or expenses sometimes, but there are gaps and I don't look at them regularly
C
I keep consistent records of income and expenses and check them at least once a month
D
I track specific numbers — like which products sell most, where customers come from, or profit per item — and they actually influence what I do
How do you handle a digital tool you haven't used before?
Think about the last time someone showed you a new app or you had to figure something out on your phone.
A
I avoid it or ask someone else — new tech usually feels too confusing to try alone
B
I can use WhatsApp and Facebook fine, but anything beyond that I usually need help with
C
I'll try to figure it out myself — I can usually get the hang of a new app with some patience
D
I enjoy finding new tools — I regularly look for apps or shortcuts that can save me time or help me grow
Where is your business right now?
A
I have a business idea I'm still planning and haven't started yet
B
I've recently started — I have some customers but it's still early days
C
I've been running my business for 1+ years and want to grow it further
D
I have an established business but I'm struggling to keep up or scale
How prepared are you to stay safe while running your business online?
Think about account security, personal information, unwanted contact, and what you would do if someone harassed or threatened you online.
A
I use simple or repeated passwords and I am not sure what to do about unwanted or harmful contact
B
I protect some accounts, but my recovery details, privacy settings, and response plan are incomplete
C
I use unique passwords and two-step verification, limit personal information, and know how to block or report harmful contact
D
I also separate business contact channels where practical, control account access, preserve evidence, and know where to escalate serious incidents
What is your biggest challenge in growing your business right now?
A
Finding and reaching new customers online
B
Turning interest into actual online sales
C
Managing orders, payments, and delivery in an organised way
D
Keeping records that support decisions and finance conversations
E
Being visible online while protecting my privacy and safety
F
Turning what I know into a clear action plan for my business
What do you most want to achieve by going digital?
A
Attract more customers and increase my sales
B
Spend less time on admin and run my business more efficiently
C
Build a more professional, credible presence that clients trust
D
Make better business decisions based on data, not just gut feel
Digital Readiness Scorecard
Personalised business digital readiness results
0
out of 28
Scored across 7 capability questions · Business stage provides context · Q9 & Q10 shape your recommendations
Your Biggest Gap
What To Do First
Your Digital Readiness Profile
Your Top Priorities
Digital business resources
Choose what matches your next priority.
Your Answers at a Glance
Your 30-Day Digital Starter Plan
About the Kithms Women WIDB Accelerator
The Kithms Women WIDB Digital & AI Transformation Accelerator is a structured, live cohort for women entrepreneurs who want to grow using practical digital tools and responsible AI — without needing a technical background.
It combines the official WIDB Foundations curriculum with a Kithms-designed practical AI layer for content, product copy, customer processes, and action planning. The AI layer is a Kithms programme enhancement, not part of the official WIDB certificate.
Format 3 weeks of live sessions, practical AI exercises + self-paced WIDB platform work
Who it's for Women-owned SMEs at any digital stage
Cost See kithms.com/kithms-women for current pricing
Certificate Official WIDB pathway; attendance, platform + task requirements apply
Enrol and confirm your seat: kithms.com/kithms-women
Kithms · kithms.com · Results generated
Official WIDB foundations + Kithms practical AI layer
Ready to go from digital chaos to digital confidence?
The accelerator gives you three weeks of structure, official WIDB learning, and guided AI applications that turn your scorecard results into practical business assets and a 90-day action plan.
