Digital Readiness Scorecard | Kithms Women
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Is your business ready to go digital?

10 quick questions. Find out where your business stands — and whether the Women in Digital Business programme is the right next step.

10
Questions
3 min
To complete
Free
No cost

Developed by a Certified WIDB Trainer · CDMP-certified · ILO-backed programme

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Can customers find your business online right now?

Think about the last time a new customer found you — how did they discover you?

A
No — customers only find me through word of mouth or in person
B
I have a page or profile set up (Facebook, Instagram, or WhatsApp Business) but I post less than once a week or it hasn't been updated recently
C
I post at least once a week on one platform and customers do message or enquire through it
D
I'm active on more than one platform, or I have a website — customers can find and contact me online without needing my personal number
How do you keep track of orders, customers, and income?

Think about the last time you needed to check a customer's order or last month's sales — where did you look?

A
In my head or by scrolling through WhatsApp messages
B
In a physical notebook or notepad I write in manually
C
In a spreadsheet — I track orders, customers, or income in Excel or Google Sheets
D
In a dedicated business app — for bookings, invoices, inventory, or orders (not just a spreadsheet)
How do customers currently pay you?

Think about your most recent 5 sales — how did payment actually happen?

A
Cash only or payment in person — no digital payment option yet
B
Customers order via WhatsApp or social media but still pay in person or by cash
C
I accept mobile money — customers send payment directly to my number (MTN, Airtel, Zamtel)
D
I have a payment link, online checkout, or booking system customers use directly
How do you stay in touch with customers after they buy or enquire?

Think about what happens after a sale — do customers hear from you again, or only when they message first?

A
I wait for customers to contact me — I don't have a follow-up habit
B
I reply to every customer individually on WhatsApp or by phone when they reach out
C
I use WhatsApp Business with an auto-greeting, away message, or product catalogue so customers get information automatically
D
I send broadcast messages or updates to my saved customer list, or use email to reach multiple customers at once
How well do you know your business numbers right now?

Without checking anything — could you say how much came in last month and which product sold the most?

A
I don't write numbers down — I have a general sense but no records to check
B
I jot down income or expenses sometimes, but there are gaps and I don't look at them regularly
C
I keep consistent records of income and expenses and check them at least once a month
D
I track specific numbers — like which products sell most, where customers come from, or profit per item — and they actually influence what I do
How do you handle a digital tool you haven't used before?

Think about the last time someone showed you a new app or you had to figure something out on your phone.

A
I avoid it or ask someone else — new tech usually feels too confusing to try alone
B
I can use WhatsApp and Facebook fine, but anything beyond that I usually need help with
C
I'll try to figure it out myself — I can usually get the hang of a new app with some patience
D
I enjoy finding new tools — I regularly look for apps or shortcuts that can save me time or help me grow
Where is your business right now?
A
I have a business idea I'm still planning and haven't started yet
B
I've recently started — I have some customers but it's still early days
C
I've been running my business for 1+ years and want to grow it further
D
I have an established business but I'm struggling to keep up or scale
How much time can you realistically commit to structured learning each week?

The WIDB programme runs for 2 weeks — 2 hours of live sessions per day, Monday to Friday, plus short self-paced exercises between sessions.

A
Less than 2 hours a week — I'm very stretched right now
B
About 2–5 hours a week if I plan ahead
C
5–10 hours a week — I'm ready to commit to something structured
D
More than 10 hours — this is a priority investment I'm making in my business
What is your biggest challenge in growing your business right now?
A
Finding and reaching new customers online
B
Understanding and using digital tools — it feels overwhelming
C
Managing orders, payments, and customer records in a more organised way
D
Knowing which numbers matter and what they mean for my business decisions
What do you most want to achieve by going digital?
A
Attract more customers and increase my sales
B
Spend less time on admin and run my business more efficiently
C
Build a more professional, credible presence that clients trust
D
Make better business decisions based on data, not just gut feel
Kithms
Digital Readiness Scorecard
0
out of 32

Scored across 8 capability questions · Q9 & Q10 shape your recommendations

Your Biggest Gap

What To Do First

Your Digital Readiness Profile

Your Top Priorities

Your Answers at a Glance
Your 30-Day Digital Starter Plan
About the Women in Digital Business Programme

The Women in Digital Business (WIDB) programme is a structured, live training programme developed for women entrepreneurs across Africa who want to grow their businesses using digital tools — without needing a tech background.

Backed by the International Labour Organization (ILO), ITC, and Microsoft. Awards an internationally recognised certificate on completion.

Format
2 weeks of live sessions (2 hrs/day) + self-paced work
Who it's for
Women-owned SMEs at any digital stage
Cost
See kithms.com/kithms-women for current pricing
Certificate
ILO/ITC/Microsoft-backed on completion

Reserve your seat: kithms.com/kithms-women

Kithms Women · kithms.com · Results generated