KITHMS ยท WORKFLOW PROCESS MAP
Map the task before you automate it.
Use one sheet for one workflow. Write what happens today, including decisions, exceptions and review.
Workflow name
Purpose: what should this workflow achieve?
1. Trigger
What starts the task?
2. Inputs
What information or files are required?
3. Steps
What happens, and in what order?
4. Decisions
Which rules or human decisions change the path?
5. Exceptions
What unusual cases occur?
6. Output
What is produced, sent or updated?
7. Review
Who checks the result or approves it?
8. Recovery
Who is alerted, and what happens if it fails?
Systems, owners and access needed
One improvement to make before automation